Our Way of Working.

A clear process design will boost the effectivity and efficiency of your (support-) operation. The side effect will be reduced fail costs, improved customer satisfaction and an improvement in safety.

Using the right IT tool can be an eminent factor in becoming in control of your core processes. The first factor of success of any IT tool is to select the right tool for your challenge which makes up just 33%. The next 33% is found in getting the right input data and configuration of business logic. The last and maybe most important 34% is making sure the operator is fully proficient in using the tool. This last item takes time, management effort, and a team driven to achieve mutual success. Our job is not done until all three aspects are fulfilled and we are committed to achieving that.

The core of the success story of the Viggo operational companies is based on the Deming Cycle of Continuous Improvement. This is an ever returning loop of Plan Do Check Act. We will train you in how to successfully implement this in your organization and will keep guiding until you are capable to self-sustain. For any complex aftercare or retraining, our implementation consultants are of course available to support. We will not let go until you are ready, and will remain on standby just in case.